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Q: Where do you ship to?
A: We currently ship only within the United States. We do not offer worldwide shipping at this time.
Q: How long will it take to receive my order?
A: Orders are typically processed and shipped within 24–48 hours for leather goods, luxury fragrances, natural diamond jewelry, and 7-inch lab-grown tennis bracelets, with delivery usually taking 5–7 business days.
Lab-grown earrings and lab-grown tennis bracelets in sizes other than 7 inches are made to order and require additional preparation, stone setting, and quality checks — delivery for these typically takes around 25 business days.
Actual delivery times may vary depending on your location, carrier delays, or other circumstances beyond our control.
Q: What are the shipping costs?
A: We offer flat-rate shipping of $7.95 all over the United States.
Q: Can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your shipment here.
Q: What is your return policy?
A: We accept returns within 15 days of purchase. Items must be unused, in their original packaging, and in the same condition as received. To initiate a return, please contact our customer service team at support@databazaar.com.
Q: How do I contact customer service?
A: You can reach our customer service team by emailing us at [customer service email] or by calling (954) 419-1472. Our team is available Monday to Friday, 9 AM to 5 PM (EST).
Q: Do you offer exchanges?
A: Yes, we offer exchanges for items that are defective or damaged. If you need to exchange an item, please contact us with your order number and details about the product.
Q: What payment methods do you accept?
A: We accept various payment methods, including Visa, MasterCard, American Express, Discover, Affirm and PayPal.
Q: How can I cancel my order?
A: If you need to cancel your order, please contact us as soon as possible. If your order has not yet been processed, we will be able to cancel it and issue a refund. If the order has already been shipped, you will need to follow our return policy.
Q: Can I change my shipping address after placing an order?
A: If you need to change your shipping address, please contact us immediately. We will do our best to accommodate your request if the order has not yet been shipped.
Q: Do you offer gift cards?
A: Yes, we offer gift cards in various denominations. You can purchase gift cards directly from our website.
Q: How can I stay updated on new products and promotions?
A: To stay updated on new products, promotions, and sales, you can sign up for our newsletter and follow us on social media.
Q: Are your products available in physical stores?
A: Currently, our products are only available online through our website. We do not have any physical store locations.
Q: What if I receive a damaged or incorrect item?
A: If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receiving your order. We will arrange for a replacement or a refund.
Q: Do you offer wholesale or bulk purchasing options?
A: Yes, we offer wholesale and bulk purchasing options. Please contact us at (954) 419-1472 for more details and pricing information.
Q: How do I apply a discount code?
A: You can apply a discount code at checkout. Enter the code in the designated field, and the discount will be applied to your order total.
Q: Are your products eco-friendly?
A: We strive to offer products that are environmentally friendly and sustainable. Please check the product descriptions for specific information about the eco-friendliness of individual items.
Q: Can I leave a review for a product?
A: Yes, we encourage customers to leave reviews for products they have purchased. Your feedback helps us improve our offerings and assist other customers in making informed decisions.
Q: Do you offer personalized or custom products?
A: Yes, we offer a selection of personalized and custom products. Please check our website for available options and details on how to place a custom order.