Q. How customer can reach you?

A. You can mail us support@databazaar.com at any time or please call us at 1-954-843-0483 ( 10am – 6pm EST )

 

Q. Is my payment information secure?

A. The Databazaar.com server encrypts all payment information (credit card number and expiration date etc.) and uses a Secure Sockets Layer (SSL) to transmit your payment information to the Verisign server. Databazaar.com is a Verisign certified secure site. Click here to view our credit card security guarantee.

 

Q. What are your membership benefits?

A. Membership is absolutely free. Membership allows you to use the 'My Account' feature making repeat purchases a breeze. You can view your earlier shopping baskets and orders and reload them into your present shopping basket. You can bookmark your frequent purchases and you don't need to search for part numbers.

 

Q. What is a Compatible cartridge?

A. A compatible cartridge is a replacement cartridge that is manufactured not by the OEM (Original Equipment Manufacturer), but by a third party.

 

Q. Databazaar says that it always sells only OEM or Original product. Then why do I see some compatibles on the site?

A. Databazaar primarily sells Genuine branded products only. We offer only about 500 compatible products out of a total product range of 35000+. We started doing this in response to customer requests. We feature only those compatible products that we feel meet our stringent quality standards.

 

Q. What about warranty on these compatible products ?

A. The compatibles carry the exact same warranty as the original/OEM products. Please see our Warranty section for more details.

 

Q. What brand are these products and who is the manufacturer?

A. The compatibles are of various brands and some are even unbranded in white boxes. They are manufactured by various manufacturers but in all cases Databazaar ensures that they are from manufacturers who are ISO9001 certified or carry similar industry standard certifications like SMTC etc. The certification is usually displayed on the respective product page.

 

Q. The original cartridge that I use has a chip in it. Do your compatibles have a chip in them or do I have to reset the machine or deal with error messages?

A. Databazaar features only those compatibles that are 100% identical to the original product. Which means that in case of products that need have a chip, the compatible product will have the same chip. You will not have to deal with chip resetting etc.

 

Q. Will using the compatible void my printer's warranty?

A. In most cases no. But you are encouraged to check with your printer manufacturer. If your printer is less than a year old and/or if you have any doubts, you are encouraged to use the genuine OEM branded product which we feature at the most competitive prices. Like we said, Databazaar is primarily a genuine brand reseller and is an Authorized Reseller for many of the top brands.

 

Q. Why choose Hewlett-Packard LaserJet printer maintenance kits?

A. Because HP maintenance kits are the most convenient and economical way to maintain and repair your HP LaserJet line of printers. Each kit contains the parts most commonly used to repair and rebuild HP LaserJet printers at considerable savings off their individual purchase price. Whatever the size of your business, regular use of HP LaserJet Printer Maintenance Kits helps to maximize laser printer performance and eliminate repeat service calls.

 

Q. What is a maintenance kit?

A. A maintenance kit is preventative medicine for your laser printer. Through extensive testing HP engineers have identified laser printer parts that experience similar wear patterns over time. These parts - used by HP service personnel to repair printers like yours - are the same parts contained in your maintenance kit.

 

Q. Why do I need a kit?

A. Although not required, regular insertion of a HP maintenance kit in your HP printer helps you eliminate repeat service calls and maximize the paper feed and print quality performance of your laser printer. In addition, maintenance kits are priced substantially lower than if you were to purchase these same parts individually.

 

Q. How often should I insert a kit?

A. The parts included in these kits have varying estimated service lives - depending on the kit. These estimates may vary, however, depending upon such things as printer user maintenance, printer application, operating environment, and the print media used. Any printer servicing should include inspection of the components.

Q. Will using the compatible void my printer’s warranty?

Ans: In most cases no. But you are encouraged to check with your printer manufacturer. If your printer is less than a year old and/or if you have any doubts, you are encouraged to use the genuine OEM branded product which we feature at the most competitive prices. Like we said, Databazaar is primarily a genuine brand reseller and is an Authorized Reseller for many of the top brands.

 

Q. The original cartridge that I use has a chip in it. Do your compatibles have a chip in them or do I have to reset the machine or deal with error messages?

Ans: The original cartridge that I use has a chip in it. Do your compatibles have a chip in them or do I have to reset the machine or deal with error messages?

 

Q. What about warranty on these compatible products?

Ans: The compatibles carry the exact same warranty as the original/OEM products. Please see our Warranty section for more details.

 

Q. I have forgotten my password. What should I do?

Ans: Please follow instructions given below to get your password.

 

1. Visit the 'My Account' page.
2. Click on the link named 'Forgot your Password?'.
3. Provide your email address in the resulting page.

 

 Your password (a new randomly generated or the old one) will be mailed to your email address immediately. If you are provided a new password, you can change your password after logging in with your new password and clicking the -Change Password- link in the 'Your Account' page.

 

 

Q. What are my membership benefits?

Ans: Membership is absolutely free. Membership allows you to use the 'My Account' feature making repeat purchases a breeze. You can view your earlier shopping baskets and orders and reload them into your present shopping basket. You can bookmark your frequent purchases and you don't need to search for part numbers.

 

Q. Do I have to become a member to buy?

Ans: No, it is not necessary to become a member to buy.

 

Q. How do I track my order?

Ans: You will receive an e-mail with tracking numbers.

 

Q. How do I find a product?

Ans: You can either use our search feature or browse by Brand (HP, Brother, Canon, Epson etc.) or browse by Category (Inkjet Cartridges, Laser Toners, Fax Supplies, Copier Supplies etc.)
Search: You can search by the Part No. (OEM Part No. like C6615DN or our Part No. HEWC6615DN), Printer Model (DeskJet 5000), Product Type (HP 45), Brand (Hewlett Packard or HP) or any other relevant keyword.

 

Although our web database is continually updated, if you are still unable to find the item of your choice, please call at 1-954-843-0483 ( 10am – 6pm EST ) or e-mail at support@databazaar.com . We are sure we can deliver the product of your choice.

 

 

Q. How often should I insert a kit?

Ans: The parts included in these kits have varying estimated service lives - depending on the kit. These estimates may vary, however, depending upon such things as printer user maintenance, printer application, operating environment, and the print media used. Any printer servicing should include inspection of the components.

 

Q. Why do I need a kit?

Ans: Although not required, regular insertion of a HP maintenance kit in your HP printer helps you eliminate repeat service calls and maximize the paper feed and print quality performance of your laser printer. In addition, maintenance kits are priced substantially lower than if you were to purchase these same parts individually.

 

Q. What is a maintenance kit?

Ans: A maintenance kit is preventative medicine for your laser printer. Through extensive testing HP engineers have identified laser printer parts that experience similar wear patterns over time. These parts - used by HP service personnel to repair printers like yours - are the same parts contained in your maintenance kit.

 

Q. Why choose Hewlett-Packard LaserJet printer maintenance kits?

Ans: Because HP maintenance kits are the most convenient and economical way to maintain and repair your HP LaserJet line of printers. Each kit contains the parts most commonly used to repair and rebuild HP LaserJet printers at considerable savings off their individual purchase price. Whatever the size of your business, regular use of HP LaserJet Printer Maintenance Kits helps to maximize laser printer performance and eliminate repeat service calls.

 

Q. Search Help:

Ans: Databazaar uses powerful search technology to enable you to find the product you are looking for. Simply type the part number, keyword, description or whatever you might recall of a product, in our Search box found on every page, and you should be able to find the product immediately. If however, you do not get a suitable search result, please call our Customer Support Center at 1-954-843-0483 between 10am and 6pm, Monday to Friday and our trained support staff will help you locate the product. You may also e-mail us 24/7 at support@databazaar.com .

 

Q. Taxes:

Ans: A 7% sales tax will be charged to all Florida customers and 7.5% sales tax will be charged to all California customers. No sales tax will be charged to customers of other states.
If you are a Florida customer requiring Tax Exempt status on your purchases, please visit our B2B website www.databazaar.net.

 

Q. Order Cancellation Policy:

Ans: All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:

 

1.If you cancel your order BEFORE it has been shipped, you will be assessed a 10% cancellation fee before credit is issued.
2.If you cancel your order AFTER it has been shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
3.Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.

 

 

Q. Card Security:

Ans: Databazaar.com strives to make shopping online a safe and secure experience and we're willing to back it up with our Credit Card Security Guarantee.

 

Here's How It Works:

  

1. At Databazaar.com, our secure server encrypts all payment information that you transmit to us while using our site. This includes your credit card number and expiration date. The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet. Your credit card is charged at the time the order is placed.

 

 2. If you experience fraudulent use of your credit card as a result of using your credit to make a purchase through Databazaar.com on the Internet, you must notify your credit card provider in accordance with its reporting rules and procedures.

 

 3. If your credit card provider holds you liable for some portion of the unauthorized charges and if the unauthorized use of your credit card resulted (through no fault of your own) from the use of your credit card to purchase through the secure server at Databazaar.com, then Databazaar will reimburse you for the liability up to a maximum of $50.

 

 Q. Shipping Policy:

Ans: Fast Flat Rate Shipping $6.95 On All Other Orders

 Databazaar uses Fedex, UPS, DHL and the United States Postal Service (USPS) as our primary delivery partners. The choice of carrier is made based on the size, weight and delivery type of your particular order. All orders are shipped within 2 business days with most orders shipping the same business day when placed before 2PM EST. Delivery time for Fast Flat-Rate Shipping is 2-5 business days nationwide. Expedited shipping is available for most products. Individual shipping restrictions if any are clearly displayed on the product page.

 

 Databazaar will not be shipping on either 12/24/2016 or 12/31/2016 or on other national holidays. All orders will be processed the next business day.

 

 Actually for most states and most orders, your order might reach earlier, in majority of cases within an amazing one business day! If you have a more urgent need, we offer two other options -- Second Business Day Service and Next Business Day Service at actual discounted rates charged by our carrier.

  

If you provide a valid e-mail address while ordering, and ensure that email from the domain databazaar.com is not blocked by your e-mail filters, an email confirmation with tracking number should reach you when your order ships.

 

 If ordering more than one type of product, your shipment may originate from more than one location and deliveries may arrive, and be packaged, separately. In all cases however, you will receive e-mail notification.

  

Databazaar.com retains the right to charge additional fees for special requests (Next Business Day Service etc.), bulk orders over $1000 that requires special shipping, and pallet orders. Databazaar.com will contact the customer prior to shipment if such a situation does arise.

 

 For any other questions or clarifications regarding shipping, you may contact us at support@databazaar.com .